In the hotel and the entire hospitality industry, the human resource can make or break the business especially due to poor service delivery and customer care.
Well aware of this risk, Uganda’s leading 5-star luxury resort, Munyonyo Commonwealth Resort, continues to train its staff so that they can deliver on the promise made to their customers.
Recently, the resort hotel announced it had trained over 30 butlers in an attempt to satisfy their valued guests who choose them above other hotels in the country.
In the hotel business, butlers look after the needs of guests while at the hotel and within their rooms.
Butler responsibilities include greeting and checking in guests, unpacking luggage, laundry services, making dining and entertainment arrangements and keeping guest rooms and suites up to the hotel and guest standards.
Munyonyo Commonwealth Resort and their sister hotel Speke Resort have been busy lately as they are the preferred choice for many foreigners visiting Uganda for business and leisure.
In March this year during Africa Now conference, Africa’s 8th richest person- billionaire Strive Masiyiwa was awed by the classic beauty of Munyonyo Commonwealth Resort and proposed that it is recognized as “the official African Conference Centre.”
And with the growing Meetings, Incentives, Conventions and Exhibitions (MICE) tourism, Munyonyo Commonwealth Resort has invested tremendously to ensure that it fits the global billing it has garnered over the years.
Specifically constructed to host the 2007 Commonwealth Heads of Government Meeting (CHOGM), Munyonyo Commonwealth Resort has earned worldwide recognition as ‘the Presidents’ hotel’ for hosting numerous high profile guests, from Heads of State to foreign dignitaries and international celebrities, who consider it a home away from home.
Munyonyo Commonwealth Resort is dedicated to providing unrivalled comfort and unmatched service. Boasting 59 Presidential suites, with a unique blend of traditional Ugandan and ultra-modern furnishings that merge into the Pearl of Africa theme carried through the entire décor.